FAQ

Aurora Diamond Painting — FAQ

FAQs About Diamond Painting

1. What is diamond painting?
Diamond painting is a calming, creative craft where you place tiny resin “diamonds” on a numbered canvas to form a sparkling image. It’s like painting by numbers, but with light instead of paint.

2. How does diamond painting work?
Each canvas is printed with a coded pattern. You match each code with a coloured diamond and gently place it on the sticky surface using a special pen — one by one, until your artwork shines to life.

3. What’s included in a diamond painting kit?
Every Aurora kit comes with everything you need: a premium poured-glue canvas, high-quality resin drills (diamonds), a diamond pen, tray, wax, and tweezers.

4. Is diamond painting suitable for beginners?
Absolutely. Diamond painting is simple to learn and wonderfully relaxing. Beginners often find that once they start, they can’t stop — it’s peaceful, almost meditative.

5. How long does it take to complete a diamond painting?
It depends on the size and your pace. Smaller designs can take a few evenings; larger, detailed pieces may take several weeks. But the real joy is in the process — not the finish line.

6. What’s the difference between round and square diamonds?
Round diamonds are easier and faster to place — perfect for beginners. Square diamonds fit snugly together and create a more detailed, mosaic-like look. Aurora offers both for each design.

7. Do I need any extra tools or accessories?
Everything you need is included in the kit, but many crafters enjoy extra trays, multi-placers, or storage boxes for convenience.

8. How do I choose the right size for my first painting?
If you’re new, start small. For more experienced painters or for designs with fine detail, larger canvases (50×70 cm and above) reveal the full beauty of the image.

9. What kind of canvas do you use?
Aurora canvases use premium poured glue, ensuring smooth application, long-lasting stickiness, and no wrinkles or bubbles.

About Aurora Designs

10. Are Aurora’s designs exclusive?
Yes. Aurora’s collections are original, created in-house with care and artistry. Each piece tells its own story through colour and light.

11. How are your designs created?
Aurora’s designs are born from imagination, technology, and emotion. We use AI as a creative partner — transforming ideas, moods, and dreams into detailed artworks that would otherwise remain in the mind.

12. Do you offer custom or personalised designs?
Yes. Alongside our exclusive Aurora creations, we also offer custom, vetted designs — ensuring every personalised artwork maintains the same quality, colour balance, and storytelling essence that defines Aurora.

13. Will the colours on the canvas match the final artwork?
Yes. Our colour mapping is carefully calibrated to keep the vibrancy and depth of the original design, so your finished painting will sparkle just as beautifully as you imagined.

14. Do you use resin or acrylic drills?
We use resin drills, known for their perfect facets, vivid colours, and long-lasting shine.

15. How do you ensure colour consistency and quality?
Every batch of drills and every canvas design goes through strict quality control — we test for accuracy, clarity, and luminosity. We want every Aurora painting to feel as premium as it looks.

Technique & Tips

16. What’s the best way to start a diamond painting?
Choose a comfortable space, peel back a small section of the protective film, and begin with one colour at a time. The key is patience — each diamond placed is a small moment of calm.

17. How do I keep my drills organised?
Use the resealable bags included or a small storage box with labels. Some crafters enjoy using organisers with compartments for each colour — it keeps your workspace neat and relaxing.

18. What if I lose or run out of diamonds?
Don’t worry — we’ve got you covered. Just contact us, and we’ll send you the missing drills for free.

19. How do I keep the canvas sticky and clean?
Keep the protective film (or release paper) on when not working, and avoid touching the adhesive with your fingers. If dust appears, a light wipe with a baby wipe (and letting it dry completely) can help.

20. How can I flatten a canvas that arrived rolled up?
Unroll it and lay it flat under a few heavy books for a few hours. You can also peel back the plastic film and gently smooth it down to help it relax faster.

21. What’s the best way to frame or display my finished painting?
You can use a standard frame (without glass to preserve sparkle) or stretch it over a wooden frame like a canvas. Framing enhances the artwork’s brilliance and protects it for years.

22. Can I seal my diamond painting to make it last longer?
Sealing is optional. Some prefer to keep the natural sparkle unsealed, others use a clear, non-yellowing sealant for extra protection. It’s entirely up to your taste

Orders & Shipping

23. How long will it take to receive my order?
Orders are typically processed within a few days and shipped directly from Portugal. Delivery times vary depending on your location, but we’ll keep you updated every step of the way.

24. Where do you ship from?
All Aurora kits are created and shipped from Portugal, with care and attention in every package.

25. Do you ship internationally?
Yes! Aurora ships worldwide so that our colours and designs can reach creators everywhere.

26. How can I track my order?
Once your order is shipped, you’ll receive an email with a tracking link so you can follow its journey to your door.

27. What if my kit arrives damaged or missing items?
We’ll make it right. Contact us within 14 days of receiving your kit, and we’ll arrange a replacement or fix the issue immediately.

28. What is your return or refund policy?
We accept returns for unopened kits and provide replacements for any issues with your order. We believe in fairness, transparency, and happy creators.

Community & Experience

29. Can I share my finished artwork with Aurora?
Absolutely! We love seeing your creations. Share them in our Aurora Facebook group or tag us on Instagram — we feature community works regularly.

30. Do you have a community or social media group?
Yes, we do! Join the Aurora Diamond Crafts Community on Facebook to share progress, tips, and inspiration with other creators.

31. How can I stay updated on new releases and collections?
Follow us on social media and subscribe to our newsletter to get early access to new collections, exclusive designs, and special offers.

32. Are there limited-edition designs?
Yes — some of our collections are seasonal or limited, created as one-time artistic releases. Once they’re gone, they won’t return.

33. Do you offer gift cards or bundles?
Yes! Gift cards and themed bundles are available, perfect for birthdays, holidays, or introducing a friend to diamond painting.

For the Curious

34. Why do people say diamond painting is relaxing?
Because it truly is. The repetitive motion, the quiet focus, the gentle sparkle — it all helps to slow the mind, reduce stress, and bring you into the present moment.

35. What are “full drill” and “partial drill” paintings?
“Full drill” means the entire canvas is covered with diamonds. “Partial drill” covers only certain parts, leaving a printed background visible for contrast. Aurora primarily offers full-drill kits for maximum detail and shine.

36. How do Aurora’s premium kits differ from cheaper alternatives?
We focus on quality and detail — poured-glue canvases, resin drills, accurate colour mapping, and exclusive art you won’t find anywhere else. Aurora isn’t just about painting — it’s about the whole experience.

37. Can children do diamond painting too?
Yes, with supervision. Many children enjoy small, simple designs — it helps develop focus and creativity. Always choose age-appropriate kits.

38. Is diamond painting good for anxiety or focus?
Many people find it deeply calming. The repetitive, mindful motion helps quiet the mind — it’s often described as “meditation through art.”

39. How should I store unfinished projects?
Keep the canvas rolled or flat with the film on, and store diamonds in sealed containers. You can also use a large folder or a dedicated craft board.

40. Can I reuse leftover diamonds from other kits?
Yes! Many crafters save extra drills for creative projects like decorating notebooks, phone cases, or creating their own custom patterns.